سياسة الشحن

SHIPPING POLICY

At Momly, we aim to get your order to you as quickly and smoothly as possible.

Orders placed through our UAE store are processed and fulfilled from our warehouse in Abu Dhabi, United Arab Emirates.

Order Processing

Orders are typically processed within 2 business day after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends, UAE public holidays, or during high-volume periods may require additional processing time.

Once your order has been dispatched, you may receive tracking or delivery information using the contact details provided with your order.

UAE Delivery

We deliver throughout the United Arab Emirates.

Estimated delivery time: 2-4 business days

Delivery times begin after your order has been processed and dispatched.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

GCC Delivery

We ship from the UAE to the following GCC countries:

  • Saudi Arabia

  • Kuwait

  • Qatar

  • Bahrain

  • Oman

Estimated delivery time: 3–6 business days

International shipping charges will be calculated and displayed at checkout where available.

Please note that delivery times may be affected by customs clearance or other circumstances outside our control.

International Shipping

Momly also ships to selected countries outside the UAE and GCC.

Estimated international delivery time: 7–10 business days

Available shipping methods and shipping charges will be displayed at checkout based on your delivery destination.

Some international destinations may require additional delivery time due to customs clearance, local courier procedures, or other circumstances outside our control.

Customs, Duties & Taxes

For orders delivered outside the UAE, the destination country may charge customs duties, import taxes, VAT, handling fees, or other charges.

Unless specifically stated otherwise at checkout, any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer and are not included in the product or shipping price paid to Momly.

Momly LLC does not control these charges and cannot determine in advance whether they will apply or how much they will be.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and contact information when placing an order.

Please review your information carefully before completing your purchase.

Momly is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible. We will do our best to update the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

Delivery Delays

The delivery times stated above are estimates and are not guaranteed.

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to:

  • Customs clearance

  • Courier delays

  • UAE or destination-country public holidays

  • Weather conditions

  • High-volume periods

  • Incorrect or incomplete delivery information

  • Events outside our reasonable control

If your order is significantly delayed, please contact us and our team will assist you.

Undeliverable or Refused Packages

If a package cannot be delivered because the customer provided an incorrect or incomplete address, could not be reached by the courier, refused the shipment, or failed to collect the package when required, additional shipping or return charges may apply.

If the package is returned to Momly, please contact us to discuss available redelivery or refund options.

Any refund will be handled in accordance with our Return & Refund Policy and applicable law.

Damaged or Incorrect Orders

Please inspect your order when you receive it.

If your package arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details and photographs of the item/package so we can investigate and assist you.

Returns

Shipping and delivery issues are separate from product returns.

If you would like to return an eligible product, you must request the return within 14 days of receiving your order in accordance with our Return & Refund Policy.

Please contact us before sending any product back.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Momly LLC
Sharjah Media City (Shams)
Sharjah, United Arab Emirates

Email: momlyshop.me@gmail.com
WhatsApp: +972 59 732 8235

Website: momlyme.com