Refund policy

Returns & Refunds

We want you to be happy with your Momly purchase. If you would like to return an item, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The return request must be made within 14 days of receiving your order.

  • The item must be unworn, unused, unwashed, and in the same condition in which you received it.

  • All original tags must still be attached.

  • The item must be returned in its original packaging.

  • You must provide your order details or proof of purchase.

For hygiene reasons, underwear cannot be returned or exchanged.

How to Request a Return

Before sending any item back, please contact us through:

Email: momlyshop.me@gmail.com
WhatsApp: +972 59 732 8235

Please include your order number, name, and the item you would like to return.

Once your return request has been approved, we will provide you with instructions on where and how to return your item.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping and delivery fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible by email or WhatsApp and include photos of the issue. We will review the case and arrange an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges of:

  • Underwear

  • Items that have been worn, washed, used, or damaged after delivery

  • Items without their original tags or packaging

  • Gift cards

Sale or promotional items may only be returned if specifically stated otherwise at the time of purchase.

Exchanges

If you would like a different size, color, or product, please contact us within the 14-day return period.

Depending on your location and product availability, we will let you know the available exchange options. Any additional delivery or return shipping costs may be the responsibility of the customer.

European Union – 14-Day Right of Withdrawal

For eligible orders delivered within the European Union, customers may have a legal right to cancel their purchase within 14 days of receiving the goods, subject to applicable consumer protection laws.

Certain products may be exempt from this right, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges and return shipping costs are not refundable unless the return is due to an incorrect, defective, or damaged item sent by Momly.

If more than 15 business days have passed since your refund was approved, please contact us at momlyshop.me@gmail.com or via WhatsApp at +972 59 732 8235.